Author: April Stons

We are excited to invite you along to the rescheduled information session on the Renovation project commencing soon at our Jessie Hunt Home.

We will be sharing what works are planned, imagery, the impact to us during the renovations, the planned duration followed by an open question session.

For more information click here to download the information:

Information session_JH Renovations

We write to advise that, pleasingly, Whiddon Belmont have had no further positive cases of COVID-19 at Moonyah, and that Hostel residents have remained unaffected to date.

We are continuing to work closely with the local Public Health Unit, and will provide further updates as needed.

In the meantime, please note that visitation restrictions remain in place as listed below:

VISITATIONS:

• During this period, affected residents on the  Ground Floor of Moonyah are asked to remain in their rooms. Visitations are restricted to compassionate and essential visits only.
• Visits to all other areas of Whiddon Belmont must be pre-booked.
• Visitors will be asked to complete a RAT test upon arrival and wear PPE for the duration of their visit.

We thank you for your ongoing support.

For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645

Confirming our phone calls to families and friends of those residents who live in Perry James Lodge; we are pleased to advise that we have fixed the Hot Water Supply issue in Perry James Lodge and normal supply resumed yesterday.

We would  like to thank our amazing staff who have certainly gone above and beyond to ensure everyone had access to alternate options for their showers.

Thanks to our residents for their flexibility and understanding over the past few weeks.

A Message to Whiddon Arthur WebB Court Families
from the Aged Care Quality and Safety Commission

Quality Assessors from the Aged Care Quality and Safety Commission are visiting today.

We would like to hear from you.

We will be checking on the standard of care and services provided to you.

If you (or someone who represents you) would like to speak with us either at the service or by phone during our visit, please let the staff know so they can arrange for you to meet with us.

Otherwise:

• you can contact us at the Commission directly on 1800 951 822, select option 2.
• provide feedback about your experience of the quality and safety provided to you via an online survey at https://www.agedcarequality.gov.au/consumer-feedback.
  To open the survey, use code 0242.

If you need Interpreter assistance, please call Translating and Interpreter Service (TIS) on 131 450 and ask for Aged Care Quality and Safety Commission.

For more information you can visit our website at:
www.agedcarequality.gov.au

Click here to download this information.

We write to advise that there have been a number of positive cases on the Ground Floor of Moonyah at Whiddon Belmont. The families of all residents involved have been contacted.

We are working closely with the local Public Health Unit, and have extended our Outbreak Management Plan to apply across all areas of the facility.

VISITATIONS:

• During this period, affected residents on the  Ground Floor of Moonyah are asked to remain in their rooms. Visitations are restricted to compassionate and essential visits only.
• Visits to all other areas of Whiddon Belmont must be pre-booked.
• Visitors will be asked to complete a RAT test upon arrival and wear PPE for the duration of their visit.

For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645

We thank you for your support and will provide further updates as the situation evolves.

We are currently experiencing a COVID-19 exposure with a number of residents testing positive at Whiddon Bourke. We are working with the Far West Public Health Unit and will keep everyone updated as needed.

Residents who have tested positive are well and have been reviewed by our GP who has commenced them on Anti-viral medication.

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team

We would kindly like to information all  Wingham Families that we have commenced refurbishment works as of 6/10/22.

Please note entrance will be via Isabella lane, until completed.

We thank you for your understanding.

Daylight Savings has started in NSW. When contacting our team, please confirm if you are running on QLD or NSW time to ensure that your services are scheduled in your preferred time zone.

The Scheduling Team 1300 738 388

Over the past few days we have been trying to resolve an issue with our hot water supply. We acknowledge that this has been an inconvenience to a number of our residents who have had to use alternate bathrooms for their showering in Perry James Lodge.

We have been able to identify the problem and have implemented a temporary solution while we wait for a replacement part.

We wish to thank our residents for their support and understanding whilst we have been working with our plumbers on a solution.

We are pleased to advise that the Exposure notification for John Read House has been declared closed, in line with guidance from the local Public Health Unit.

There have been no further cases, and normal visitation arrangements can now be resumed.

The latest Whiddon COVID Guidelines for families can be found here: https://bit.ly/3RhnY7J

Thank you for your ongoing support.

The Whiddon Team